Delivery Information
Welcome to Zen Xander's Delivery Information page. At Zen Xander, we aim to provide you with the best service possible, ensuring that your orders reach you in a timely and efficient manner. Below you will find all the necessary details regarding our delivery process.
Delivery Times
- UK Mainland: We deliver to the UK mainland within 6-10 working days. Please note that working days are Monday to Friday, excluding public holidays.
Shipping Rates
Our shipping rates are calculated based on the size, weight, and destination of your order. The final shipping cost will be displayed at checkout before you complete your purchase.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email.
- Processing Time: Orders are processed within 1-2 working days. You will receive a notification once your order has been dispatched.
Delivery Partners
We work with reputable courier services to ensure your order is delivered safely and on time. You will receive a tracking number via email once your order has been dispatched, allowing you to track the progress of your delivery.
Delivery Address
Please ensure that your delivery address is complete and accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize there is a mistake with your delivery address, please contact us immediately at support@zenxander.com.
Failed Deliveries and Returns
In the event that a delivery attempt is unsuccessful, our delivery partner will leave a notice with instructions on how to rearrange delivery or collect your parcel. If the parcel is returned to us due to unsuccessful delivery attempts, we will contact you to arrange redelivery. Please note that additional shipping charges may apply for redelivery.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us immediately at support@zenxander.com with your order number and details of the issue. We will work with you to resolve the problem as quickly as possible.
International Delivery
Currently, we only deliver within the UK mainland. We are working on expanding our delivery services to international destinations in the near future.
Contact Us
If you have any questions or concerns about your delivery, please do not hesitate to contact our customer service team at support@zenxander.com. We are here to assist you and ensure your experience with Zen Xander is a positive one.
Thank you for shopping with Zen Xander. We appreciate your business and look forward to serving you again soon.